Contact Us
We're here to help! Choose the best way to reach us:
Email Support
For general inquiries and support requests: support@brioche.app
We typically respond within 24-48 hours.
In-App Feedback
The fastest way to report issues:
- Open Brioche
- Go to Settings
- Tap "Send Feedback"
- Describe your issue
This automatically includes helpful diagnostic information.
Common Issues
Recipe Import Problems
If a recipe isn't importing correctly:
- Verify the URL points directly to the recipe (not a search or category page)
- Try the "Import from Image" feature as an alternative
- Check if the website requires a login or subscription
- Send us the URL and we'll investigate
Sync Issues
If your recipes aren't syncing:
- Ensure you're signed in (Settings > Account)
- Check that Cloud Sync is enabled
- Verify your internet connection
- Try pulling down to refresh on the recipe list
- Sign out and sign back in
Subscription Questions
For billing and subscription issues:
- Manage subscriptions in iOS Settings > [Your Name] > Subscriptions
- Request refunds at reportaproblem.apple.com
- Contact us if you need help with premium features
Feature Requests
Have an idea for Brioche? We'd love to hear it!
Send feature requests to feedback@brioche.app with:
- A clear description of the feature
- How it would help your cooking workflow
- Any examples or mockups (optional)
Bug Reports
When reporting bugs, please include:
- What you were trying to do
- What happened instead
- Steps to reproduce the issue
- Your device model and iOS version
- Screenshots if applicable
Business Inquiries
For partnerships, press, or business matters: hello@brioche.app
Response Times
- Critical issues (app crashes, data loss): Within 24 hours
- General support: 24-48 hours
- Feature requests: We read every request, but may not reply individually
Thank you for using Brioche!